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     Host FAQs:

  1. How much does it cost to list my accommodation?
    It's totally free to list your room or apartment on our site. Listing your property with Gay Homestays can be a lucrative source of income and our commission is only 15% for finding your guest. This is taken from the guest when they book your accommodation. Your guest will pay the balance of the payment to you when they arrive at your property.
  2. I have received a booking enquiry what do I do?
    Immediately check your availability to see if you can accommodate the guest. Go into 'Bookings' and either ‘Accept’ or ‘Reject' the booking. We advise that you respond quickly as the guest may have enquired about two or three properties and may decide to book the first available accommodation.
  3. How long do I have to answer a booking request?
    We do not want to delay the guest's travel plans, therefore we allow 24 hours for hosts to respond to booking requests.  Please go into your control panel and either accept or decline the booking.  If you do not respond within the required time the request will be closed on the system and this may effect your reponse rate score.
  4. How long do guest have to confirm their booking?
    We allow 36 hours for guests to confirm the booking by paying their deposit to us online.  We're aware that some hosts would prefer a 24 hour confirmation period.  In this case please indicate, on your listing, that confirmation must be within 24 hours, so that guests are notified.  Whilst bookings are "Pending" hosts can "Reject" the booking at any time, from their control panel.
  5. Is there a problem, I do not see my property in the listings?
    We do not want guests sending you booking requests if your property is unavailable. Therefore, on the dates you have marked as unavailable in you calendar, your property will not show in the search lists. To see your property select other dates where you know your property is available.
  6. Does my listing need to have photos?
    Yes. We are committed to offering a good quality service to our customers and we believe they have the right to see the rooms they will be booking. Therefore we do not list property pages without photos. It is our policy to show a bedroom photo on the listing page, so please include a photo of the bedroom (without one your property page may be deactivated). In addition please include photos of other areas of your property such as the lounge, hall, bathroom and kitchen. Be aware that if your photos are too large they will not load. In this event, if you are unable to crop them, email them to us and we will upload them for you.
  7. In the search lists it says 'Awaiting photos', what does this mean?
    We do not want our customers to see inappropriate photos on the listing pages, therefore our staff review the photos of all new accounts. We always show a bedroom photo so that our customers can see the room that is on offer.