Guest questions:

1. How do I track my booking requests?
   Log into your account through ‘Guest login’ and click on 'My account'. From there you’ll be able to see your booking details, check the status of your booking request and confirm your booking.
2. I’ve forgotten my password, what do I do?
   Please click the ‘Forgot password?’ link in the log in box and follow the instructions.  If you experience any problems please contact us.
3. How long does it take to get a booking request approved?
   We don’t want to delay your travel plans, therefore we allow our hosts 24 hours to respond to booking requests. Most of our hosts respond in just a few short hours. You’ll always receive an email informing you of the status, so please keep checking your mailbox (including junk folder, if you do not see it in your inbox) or login to your account.
4. Why do I have to wait before my booking can be confirmed?
   The host may not have kept their calendar bang up-to-date, so to confirm availability we send a booking request. Once the host has approved the request your deposit must be paid within 36 hours to confirm the reservation. If you have not paid it by then the request is cancelled to allow others to book the accommodation.
5. What if English is not my first language?
   There is a language translator at the bottom right corner of each page where you’ll be able to convert the website into your preferred language.
6. Can I change the currency?
   The website’s default currency is GB pounds (£) but you can change the currency to either US Dollars ($) or Euros (€) from the top menu bar. Your payment receipt will show the amount to be paid to the host in their currency and also the currency you selected when making the booking request.
7. How can I make contact with the host?
   For privacy and security reasons we do not exchange contact details until bookings are confirmed. However, if you have a question, you can add it to the ‘Message’ box on the booking request form.
8. Can I make more than one booking request?
   To increase your chances of a positive result you may place up to three booking requests for the same ‘Arrival’ and ‘Departure’ dates.
9. What is the cancellation period?
   The period by which guests may cancel their booking without additional financial penalty is 7 days. A cancellation made less than 7 days to arrival is subject to the first night’s payment, payable directly to the host. The deposit is non-refundable in both instances.
10. Who is responsible for the terms of the booking?
    Gay Homestays offers a marketplace for guests and hosts to trade. We do not enter into any specific agreements between the host and the guest. The host is responsible for setting the price, managing their calendar and for the terms of the room/apartment rental. If you experience any problems please contact us immediately.
11. How do I change the dates of my reservation?
    It is not possible to change the dates of a booking without a new booking request being sent to the host. You’ll need to cancel the reservation and make a new request to ensure the host’s accommodation is available and to receive an amended payment/confirmation slip. Please contact us if you have any questions.
12. How do I change the number of guests on my reservation?
    We need approval from the host so we’ll cancel the reservation and ask you to make a new booking request with the amended number of guests. Please contact us to check before cancelling your reservation.

     Host questions:

1. How much does it cost to list my accommodation?
   It is totally free to list your room or apartment on our site. Listing your property with Gay Homestays can be a lucrative source of income and our commission is only 15% for finding your guest. This is taken from the guest when they book your accommodation. Your guest will pay the balance of the payment to you when they arrive at your property.
2. I have received a booking enquiry what do I do?
   Immediately check your availability to see if you can accommodate the guest. Go into 'Bookings' and either ‘Accept’ or ‘Reject' the booking. We advise that you respond quickly as the guest may have enquired about two or three properties and may decide to book the first available accommodation.
3. How long do I have to answer a booking request?
   We do not want to delay the guest's travel plans, therefore we allow 24 hours for hosts to respond to booking requests.  Please go into your control panel and either accept or decline the booking.  If you do not respond within the required time the request will be closed on the system and this may effect your reponse rate score.
4. How long do guest have to confirm their booking?
   We allow 36 hours for guests to confirm the booking by paying their deposit to us online.  We're aware that some hosts would prefer a 24 hour confirmation period.  In this case please indicate, on your listing, that confirmation must be within 24 hours, so that guests are notified.  Whilst bookings are "Pending" hosts can "Reject" the booking at any time, from their control panel.
5. Is there a problem, I do not see my property in the listings?
   We do not want guests sending you booking requests if your property is unavailable. Therefore, on the dates you have marked as unavailable in you calendar, your property will not show in the search lists. To see your property select other dates where you know your property is available.
6. Does my listing need to have photos?
   Yes. We are committed to offering a good quality service to our customers and we believe they have the right to see the rooms they will be booking. Therefore we do not list property pages without photos. It is our policy to show a bedroom photo on the listing page, so please include a photo of the bedroom (without one your property page may be deactivated). In addition please include photos of other areas of your property such as the lounge, hall, bathroom and kitchen. Be aware that if your photos are too large they will not load. In this event, if you are unable to crop them, email them to us and we will upload them for you.
7. In the search lists it says 'Awaiting photos', what does this mean?
   We do not want our customers to see inappropriate photos on the listing pages, therefore our staff review the photos of all new accounts. We always show a bedroom photo so that our customers can see the room that is on offer.