How it works - Gay Homestays

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Guest process
Host process

Step 1 - Host to confirm availability
Select a room or apartment at your chosen destination and make a booking request. We will check the availability and email you with an offer within 24 hours.

Step 2 - Available to bookAfter availability is confirmed you will be required to pay an online deposit through our secure online banking system (15% of total price). This amount will be deducted from your payment to the host upon arrival.

Step 3 - BookedYour booking is now confirmed. The host's contact details will appear on-screen and a confirmation email will be sent to both parties. Contact your host to arrange your check-in time.

Step 1 - Signing up Sign up by completing the Registration form. We will send you your username and password and you will be able to login to your account and upload your room information and photos. Your account will become active once you have uploaded your information. Step 2 - Your responsibilityComplete and maintain your availability calendar so that prospective guests can see your availability. We have introduced Response rates so customers can assess calendar accuracy prior to booking. Research shows that customers are more attracted to hosts who offer a reliable pre-booking service. Step 3 - Your bookingsWhen we receive a booking enquiry you will be contacted by SMS and email and advised to 'Accept' or 'Reject' your booking through your control panel. Once the guest has confirmed by paying their deposit contact details are sent to both parties. Step 4 - Contact your guest
You have now entered into a binding agreement to provide accommodation to your guest for the agreed period. Your commission (15%) has already been taken as an upfront payment and the guest will pay you the remainder, of the total price, upon arrival at your property for check-in.

FAQ

Do I need to register to book a room?
Membership to Gay Homestays is optional. However, by signing up you will: receive a 10% discount with reward points, be able to track your bookings, save your favourite rooms and post reviews.
Who is responsible for the terms of the booking?
Gay Homestays is a booking agent. We do not enter into any specific agreements between the host and the traveller. The host is responsible for the price and the terms of the room/apartment rental. If you experience any problems please contact us immediately.
What is the cancellation period?
The period by which guests may cancel without additional financial penalty is 7 days. A cancellation of less than 7 days is subject to a payment equivalent to a one night stay. The deposit is non-refundable.
Is my booking request a confirmed booking?
No. The hosts may not have kept their calendar bang up-to-date so to make sure the room is available we firstly send a booking request to the owner.
How long does it take to receive a booking offer?
We do not want to delay your travel plans therefore we give our hosts 24 hours to respond to booking requests, however many respond in just a few hours. We have introduced 'Response rates' to indicate those hosts who respond quickly and keep their calendars up-to-date.
What if my flight is delayed?
Take your host's contact details with you in your travel bag. If your travel arrangements change contact your host directly to advise them of your revised schedule.